Refund and Returns Policy
Customer Satisfaction Guaranteed
30-Day Money-Back Guarantee
We want you to love your new vehicle — that’s why we offer a 30-day money-back guarantee . If, for any reason, you're not completely satisfied with your purchase, you may return the vehicle within 30 days of delivery for a full refund .
Terms & Conditions:
Vehicle must be returned in the same condition as received (no damage beyond normal use)
Mileage is limited to 1,000 miles (or as specified at time of sale)
Original documentation and keys must be included
No excessive wear or unauthorized modifications
Warranty Coverage
For added protection, all vehicles purchased from LG Motors LLC come with a limited warranty backed by our certified dealerships.
10,000 Miles / 6 Months Limited Warranty
Drive with confidence knowing your vehicle is covered for up to 10,000 miles or 6 months — whichever comes first.
What's Covered:
- Engine components
- Transmission
- Electrical systems
- Fuel system
- Air conditioning & heating
- And more
How to Initiate a Return or Warranty Claim
If you'd like to return your vehicle or file a warranty claim, please follow these steps:
Contact Us: Reach out to our Customer Service team at
support@prosaleauto.com
Inspection & Approval: We’ll review your request and guide you through the next steps if approved.
Processing: Refunds will be processed promptly upon return verification, and warranty repairs will be coordinated at an authorized service facility.
Exclusions
The following are not covered under the money-back guarantee or warranty:
- Damage caused by accidents, misuse, or negligence
- Aftermarket modifications or additions
Your Satisfaction Is Our Priority
At LG Motors LLC , we strive to provide high-quality vehicles and exceptional service. If you have any questions about our Refund Policy , Warranty Coverage , or anything else, feel free to reach out anytime.
Thank you for choosing LG Motors LLC!